At the heart of every water and wastewater system is the Customer. Customers use water and wastewater; customers pay water and wastewater bills; and customers vote for our governing bodies. Sound Customer Service skills are imperative to your relationship with these customers, the general public and your Board or Council.
NCRWA Customer Service Training was developed with those that communicate with the customer on a daily basis and those that manage customer service operations in mind. From front desk staff to meter readers to management, every utility professional that speaks to a customer can benefit from this interactive and practical training program.
Topics covered in the NCRWA Customer Service Training program will include the importance of Customer Service at every level, the basics of human interactions, communication skills required for good Customer Service including those with the difficult customer, customer satisfaction surveys, legal issues surrounding customer interactions, technology that can be employed to assist with improved customer service, and basic utility system operations that every staff member should know.
Questions regarding Customer Service Training classes? Need Customer Service Training and do not see a class offered in your area? Contact NCRWA at 336-731-6963 or email firstname.lastname@example.org.
For class and registration information, click on course title at the bottom of the page.
**Recording of any sounds or visual images, and use of any recording device or medium now known, or later developed, is prohibited at all NCRWA Seminars, Schools, Conferences or other training events unless prior written permission has been expressly granted by NCRWA.**